Warranty Information

Plants

Hawcott Lawn Service guarantees that all plants installed in the landscape have been installed correctly.  We also guarantee that the plants are healthy and hardy when installed.  Hawcott Lawn Service will do the initial watering at installation.  Additional watering is the responsibility of the property owner. 

Warranty does not cover:

·         Insect, disease, or animal damage

·         Vandalism

·         Mower, trimmer, or mechanical damage

·         Weather related damage (wind, ice, hail, or lightening damage)

·         Death due to over or under watering

·         Death due to neglect

At Hawcott Lawn Service we offer our customers two warranty options, one year or lifetime warranty.

One Year Warranty

Hawcott Lawn Service will provide a replacement for any plant that dies for any reason other than those listed above for a period of one year from the time the plant was installed.  Planting labor charges are covered by the one-year warranty.  All plantings are covered under the one-year warranty.

Lifetime Warranty

Hawcott Lawn Service will provide a replacement for any plant that dies for any reason other than those listed above for as long as you occupy the property where the plant was installed.  Plant material & planting labor are covered by the lifetime warranty.  To receive the lifetime warranty, a customer MUST sign up for a complete landscape maintenance plan for the new landscape areas.  This plan may include weed control, fertilization, mulching, pruning, and cleanup of the newly landscaped areas.  This plan allows our crews to make sure all the necessary maintenance is being completed to keep the plants as healthy as possible.  As long as a customer is signed up for the plan, they will receive the lifetime warranty.  Once the plan is stopped the warranty is void, unless the plan is dropped within the first year.  If the complete landscape maintenance plan is stopped within the first year, the plants fall back under the One-year warranty plan from the installation date.

Replacement plants will be the same size as the original.  A customer may chose to “upgrade” a replacement plant to a larger size.  In this case the customer would pay the difference between the original size and the “upgraded size”.  If a plant needs to be replaced more than once, a different plant, variety, or cultivar may be installed as a more suitable option for the site.

Hardscapes

Hawcott Lawn Service guarantees that all Hardscapes installed for the original owner will be free of defects in workmanship and materials for a period of 5 years.  Hardscape materials are considered wall blocks, flagstone, pavers, fieldstone, and limestone.  Hardscapes include walls, patios, steps, and walkways.  Hardscapes do not include edging or steppers.  If a hardscape develops apparent areas of settling, heaving, or bowing, Hawcott Lawn Service will repair the hardscape at no cost to the owner.  This guarantee does not include failure due to previous construction excavation, burrowing insects or animals, vandalism, flooding, trenching, change in grade above and/or around the hardscape, excessive load on hardscape, and acts of God. 

As you know, many materials used in landscapes are created in nature.  This may create imperfections, color variations, and differences in the way a material ages in your landscape.  Limestone, fieldstone, flagstone, and other natural stones are not guaranteed against cracking or change in color. 

Wall blocks and concrete pavers are guaranteed not to break or crack for as long as you occupy your property.

To exercise your warranty you must present a copy of your bill to establish proof of purchase.